Items Not Eligible for Return

• Products that show signs of use or installation (e.g., plugged-in, water connection used, etc.)
• Items without original packaging or missing components.
• Customized or special-order products.
• Products that have been damaged due to misuse, mishandling, or power issues.

Defective or Damaged Items

1. If your product arrives damaged, incomplete, or not working:
2. Report the issue within 48 hours of delivery.
3. Share photos/videos of the product, packaging, and any damage via [WhatsApp or email].
4. If validated, we will arrange a replacement, repair, or refund as applicable.
5. In case of manufacturing faults after usage, the manufacturer’s warranty will apply.

Exchange Policy

• Exchanges are allowed only if the product is sealed and unused.
• You may exchange for a different model or item (price difference applies).
• If the replacement item is unavailable, we can offer store credit or a refund after inspection.

Return Shipping

For eligible returns:

• Customer bears shipping cost, unless the return is due to our error or a defective item.
• For heavy items like refrigerators or washing machines, our logistics partner can be arranged at a cost.

Warranty Claims

All our products come with a manufacturer’s warranty ranging from 1 to 5 years (depending on the item and brand). For warranty services:

• Contact us with your purchase invoice and product serial number.
• We will coordinate with the brand’s authorized service center.
• Warranty covers manufacturing defects only and does not include physical damage, voltage issues, or misuse.

How to Request a Return or Exchange

To initiate a return or exchange:

Contact us via:

1. Phone/WhatsApp: [Insert Number]
2.   Email: [Insert Email Address]
3. Provide your invoice number, details of the issue, and relevant photos.
4. Wait for our support team’s approval and return instructions.

Contact Details

• Ellahi Traders
• Phone/WhatsApp: 03002144938
• Email: ellahitraderspk@gmail.com
• Address: Suite 104, Al-Burhan Arcade, Block-E, Hydri, North Nazimabad.
• Working Hours: Mon-Thursday 11:00 am to 9:00pm, Friday 03:00 pm to 9:00pm, Sunday Closed

Note: All returns are subject to inspection. Ellahi Traders reserves the right to refuse a return or exchange if the conditions mentioned above are not met.