Our Privacy Policy
At Ellahi Traders, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our store, contact us, or interact with us through our communication channels.
1. Information We Collect
We may collect the following information when you contact us or make a purchase:
- Your name
- Contact number
- Email address
- Delivery address
- Purchase details (e.g., product name, price, date)
- Any message or inquiry you send via WhatsApp, phone, or email
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to your inquiries
- Send updates related to your purchase
- Improve our services and customer support
We do not use your information for unsolicited marketing unless you have explicitly agreed to receive promotional messages.
3. Sharing of Information
We respect your privacy and do not sell or rent your information. However, we may share it with:
- Delivery services (for shipping your orders)
- Government or legal authorities, if required by law
4. Data Protection
We take reasonable measures to protect your information from unauthorized access or disclosure. However, communications via phone, WhatsApp, and email are not encrypted and carry some security risks.
5. Your Rights
You have the right to:
- Request access to the data we hold about you
- Ask for corrections or deletion of your personal data
- Withdraw consent where applicable
To request changes or for any privacy-related concerns, please contact us via the email or phone number below.
6. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in law or business practices. Any updates will be posted in-store or communicated via our official channels.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
📞 Phone/WhatsApp: 0300-2144938
📧 Email: ellahitraderspk@gmail.com
📍 Address: Suite 104, Al-Burhan Arcade, Block-E, Hydri, North Nazimabad
🕐 Working Hours:
Mon–Thu: 11:00 AM – 9:00 PM
Fri: 03:00 PM – 9:00 PM
Sun: Closed
